Congrats to ICLP and Asia Miles for putting in the time to earn Top 4 Socially Devoted Facebook Brands from Social Bakers for April 2014. It takes a smart customer…
This is good customer service! A friend passed this to me some time ago and I wanted to share it. In case you run out of toothpaste far from home.…
The Asia Pacific Customer Service Consortium is holding a roundtable on “Digital, Social, Mobile Innovation Excellence and Service Leadership” here in Hong Kong. Having just finished a major social media…
TheRetailHQ® – a unique, first-of-its-kind shopper analytics dashboard powered by YFind’s own patented, highly-accurate indoor positioning system.
ICLP commissioned Forrester Consulting to do some research on where the gaps lay between loyalty programs and their customers’ expectations. They surveyed over 1,500 consumers in the UK, US, China,…
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