who knows the most about our compulsive spending habits? i know it. you know it. porn drives technology and market segmentation like no one else.
meet benjamin. he’s a long short-term memory recurrent neural network and he might know more about sci-fi than you. why AI created movies are on my radar.
AmEx interviewed senior financial decision makers in Hong Kong about what they are doing to get ready for the future and digital is important to them
Congrats to ICLP and Asia Miles for putting in the time to earn Top 4 Socially Devoted Facebook Brands from Social Bakers for April 2014. It takes a smart customer…
HKTDC’s Hong Kong Trader asked me for my social media predictions in their article The Power of Social Media recently. Check out the full article which also has some wise…
This is good customer service! A friend passed this to me some time ago and I wanted to share it. In case you run out of toothpaste far from home.…
The Asia Pacific Customer Service Consortium is holding a roundtable on “Digital, Social, Mobile Innovation Excellence and Service Leadership” here in Hong Kong. Having just finished a major social media…
UPDATED FEB 2014! Over the past year or so there’s been a lot of growth in the social media customer service area. It’s all about customer retention and reputation management. …
Customer service is right along with product quality when it comes to selling. Live chat can go a long way to improving your customers’ perception of your customer service and…
Customer service on social media should be a key part of your customer loyalty. Not sure yet? Here are some numbers to ponder: 83% of Twitter users and 71% of…
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