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Customer service on social media should be a key part of your customer loyalty. Not sure yet? Here are some numbers to ponder: 83% of Twitter users and 71% of…
Nielsen and McKinsey have issued their most recent State of the Media Social Media Report and wouldn’t you know it…Asia-Pacific buys just about everything based on social media / online…
Do you and your customers have the same ideas about what it takes to make them care about your brand? Marketers spend lots of money analyzing how their efforts in…
Over the past year there’s been a lot of growth in the social media customer service area. If you haven’t been thinking about it yet, you should! Turning your social…
The social media customer service project I have been working on with the loyalty marketing agency ICLP s now hiring! Pass the word around to customer service professionals or get…
source: business insider Facebook has been thinking about two things really hard this year: how to beat Pinterest and how to get in on brand’s e-commerce business. Well, they are…
Recently Taura has been engaged for a fair bit of digital consulting with brands and agencies. Organizations looking to expand their digital offerings, train staff, work on projects, or just…
Social Media Week is a multi-city global conference connecting people, content and conversations around emerging trends in social and mobile media. The mission of Social Media Week Hong Kong is…
I was recently asked by The Corporate Treasurer what senior level executives should and shouldn’t do with social media in light of a recent high profile firing of an executive…
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