social media

newsletter out now!

newsletter out now! 1101 375 digital devotee

read this issue on social media customer service, design, branding and digital marketing Subscribe Now >>

5 convincing numbers about social service

5 convincing numbers about social service 1101 522 digital devotee

Customer service on social media should be a key part of your customer loyalty.  Not sure yet?  Here are some numbers to ponder: 83% of Twitter users and 71% of…

nielsen’s social media report 2012

nielsen’s social media report 2012 500 100 digital devotee

Nielsen and McKinsey have issued their most recent State of the Media Social Media Report and wouldn’t you know it…Asia-Pacific buys just about everything based on social media / online…

consumers on what engagement really looks like

consumers on what engagement really looks like 150 150 digital devotee

Do you and your customers have the same ideas about what it takes to make them care about your brand? Marketers spend lots of money analyzing how their efforts in…

social media customer service tool comparison

social media customer service tool comparison 1563 795 digital devotee

Over the past year there’s been a lot of growth in the social media customer service area. If you haven’t been thinking about it yet, you should!  Turning your social…

social media customer service staff needed!

social media customer service staff needed! 1101 375 digital devotee

The social media customer service project I have been working on with the loyalty marketing agency ICLP s now hiring!  Pass the word around to customer service professionals or get…

facebook all f-commerced up

facebook all f-commerced up 900 607 digital devotee

source: business insider Facebook has been thinking about two things really hard this year: how to beat Pinterest and how to get in on brand’s e-commerce business. Well, they are…

consulting summer!

consulting summer! 1563 795 digital devotee

Recently Taura has been engaged for a fair bit of digital consulting with brands and agencies.  Organizations looking to expand their digital offerings, train staff, work on projects, or just…

social media week hk | 24-28 Sept 2012

social media week hk | 24-28 Sept 2012 500 500 digital devotee

Social Media Week is a multi-city global conference connecting people, content and conversations around emerging trends in social and mobile media. The mission of Social Media Week Hong Kong is…

social media for suits

social media for suits 750 380 digital devotee

I was recently asked by The Corporate Treasurer what senior level executives should and shouldn’t do with social media in light of a recent high profile firing of an executive…

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