social media

social media customer service tool comparison

social media customer service tool comparison 1565 794 digital devotee

UPDATED FEB 2014! Over the past year or so there’s been a lot of growth in the social media customer service area. It’s all about customer retention and reputation management. …

facebook image size cheat sheet

facebook image size cheat sheet 400 272 digital devotee

Thanks TechWyse for a very handy infographic!  Of course it’s bound to change any second  but for those of us planning an designing for Facebook, having all these dimensions in…

china social media landscape

china social media landscape 1700 2000 digital devotee

Five years after its first publication of the Brian Solis inspired chart, CIC has launched the most recent China Social Media Landscape infographic.  A handy reference for new entrants into…

live chat tool comparison

live chat tool comparison 1101 522 digital devotee

Customer service is right along with product quality when it comes to selling.  Live chat can go a long way to improving your customers’ perception of your customer service and…

now get pinterest analysis for your website

now get pinterest analysis for your website 150 150 digital devotee

If you’ve been wondering which shiny object on your website is most popular, here’s another way to find out.  Pinterest has just launched their own free analytics tool that gives…

future of social media tools

future of social media tools 1101 522 digital devotee

Managing social media is getting more sophisticated and we’re all looking for ways to show ROI and bring followers into our CRM systems.  There are heaps of tools on the…

china customers want more digital brand action

china customers want more digital brand action 600 284 digital devotee

ICLP commissioned Forrester Consulting to do some research on where the gaps lay between loyalty programs and their customers’ expectations. They surveyed over 1,500 consumers in the UK, US, China,…

social media week singapore | 18-22 feb 2013

social media week singapore | 18-22 feb 2013 657 185 digital devotee

Social Media Week (SMW) will be returning to Singapore February 18 – 22 2013.  Check out their schedule of events. SMW is a global conference connecting people, content and conversations…

newsletter out now!

newsletter out now! 1101 375 digital devotee

read this issue on social media customer service, design, branding and digital marketing Subscribe Now >>

5 convincing numbers about social service

5 convincing numbers about social service 1101 522 digital devotee

Customer service on social media should be a key part of your customer loyalty.  Not sure yet?  Here are some numbers to ponder: 83% of Twitter users and 71% of…

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