UPDATED FEB 2014! Over the past year or so there’s been a lot of growth in the social media customer service area. It’s all about customer retention and reputation management. …
Thanks TechWyse for a very handy infographic! Of course it’s bound to change any second but for those of us planning an designing for Facebook, having all these dimensions in…
Five years after its first publication of the Brian Solis inspired chart, CIC has launched the most recent China Social Media Landscape infographic. A handy reference for new entrants into…
Customer service is right along with product quality when it comes to selling. Live chat can go a long way to improving your customers’ perception of your customer service and…
If you’ve been wondering which shiny object on your website is most popular, here’s another way to find out. Pinterest has just launched their own free analytics tool that gives…
Managing social media is getting more sophisticated and we’re all looking for ways to show ROI and bring followers into our CRM systems. There are heaps of tools on the…
ICLP commissioned Forrester Consulting to do some research on where the gaps lay between loyalty programs and their customers’ expectations. They surveyed over 1,500 consumers in the UK, US, China,…
Social Media Week (SMW) will be returning to Singapore February 18 – 22 2013. Check out their schedule of events. SMW is a global conference connecting people, content and conversations…
read this issue on social media customer service, design, branding and digital marketing Subscribe Now >>
Customer service on social media should be a key part of your customer loyalty. Not sure yet? Here are some numbers to ponder: 83% of Twitter users and 71% of…
When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.
