useful insights on Hong Kong online user data looking at behaviors across social, online shopping and email including financial and legal services
UPDATED FEB 2014! Over the past year or so there’s been a lot of growth in the social media customer service area. It’s all about customer retention and reputation management. …
Thanks TechWyse for a very handy infographic! Of course it’s bound to change any second but for those of us planning an designing for Facebook, having all these dimensions in…
Five years after its first publication of the Brian Solis inspired chart, CIC has launched the most recent China Social Media Landscape infographic. A handy reference for new entrants into…
Customer service is right along with product quality when it comes to selling. Live chat can go a long way to improving your customers’ perception of your customer service and…
If you’ve been wondering which shiny object on your website is most popular, here’s another way to find out. Pinterest has just launched their own free analytics tool that gives…
Managing social media is getting more sophisticated and we’re all looking for ways to show ROI and bring followers into our CRM systems. There are heaps of tools on the…
ICLP commissioned Forrester Consulting to do some research on where the gaps lay between loyalty programs and their customers’ expectations. They surveyed over 1,500 consumers in the UK, US, China,…
Social Media Week (SMW) will be returning to Singapore February 18 – 22 2013. Check out their schedule of events. SMW is a global conference connecting people, content and conversations…
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