customer service

social media customer service tool comparison

social media customer service tool comparison 1565 794 digital devotee

UPDATED FEB 2014! Over the past year or so there’s been a lot of growth in the social media customer service area. It’s all about customer retention and reputation management. …

live chat tool comparison

live chat tool comparison 1101 522 digital devotee

Customer service is right along with product quality when it comes to selling.  Live chat can go a long way to improving your customers’ perception of your customer service and…

newsletter out now!

newsletter out now! 1101 375 digital devotee

read this issue on social media customer service, design, branding and digital marketing Subscribe Now >>

5 convincing numbers about social service

5 convincing numbers about social service 1101 522 digital devotee

Customer service on social media should be a key part of your customer loyalty.  Not sure yet?  Here are some numbers to ponder: 83% of Twitter users and 71% of…

consumers on what engagement really looks like

consumers on what engagement really looks like 150 150 digital devotee

Do you and your customers have the same ideas about what it takes to make them care about your brand? Marketers spend lots of money analyzing how their efforts in…

social media customer service tool comparison

social media customer service tool comparison 1563 795 digital devotee

Over the past year there’s been a lot of growth in the social media customer service area. If you haven’t been thinking about it yet, you should!  Turning your social…

social media customer service staff needed!

social media customer service staff needed! 1101 375 digital devotee

The social media customer service project I have been working on with the loyalty marketing agency ICLP s now hiring!  Pass the word around to customer service professionals or get…

live chat customer service

live chat customer service 750 380 digital devotee

I came across a great tool today that I think is ideal for customer service teams under 15 people.  Check out Olark. Integrating customer service into your website is a…

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