UPDATED FEB 2014! Over the past year or so there’s been a lot of growth in the social media customer service area. It’s all about customer retention and reputation management. …
Customer service is right along with product quality when it comes to selling. Live chat can go a long way to improving your customers’ perception of your customer service and…
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Customer service on social media should be a key part of your customer loyalty. Not sure yet? Here are some numbers to ponder: 83% of Twitter users and 71% of…
Do you and your customers have the same ideas about what it takes to make them care about your brand? Marketers spend lots of money analyzing how their efforts in…
Over the past year there’s been a lot of growth in the social media customer service area. If you haven’t been thinking about it yet, you should! Turning your social…
The social media customer service project I have been working on with the loyalty marketing agency ICLP s now hiring! Pass the word around to customer service professionals or get…
I came across a great tool today that I think is ideal for customer service teams under 15 people. Check out Olark. Integrating customer service into your website is a…
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