Digital Devotee was the key digital consultant at loyalty agency ICLP to formulate Asia Miles‘ social media customer service capabilities from hiring and training the staff to setting guidelines and implementing systems. Asia Miles is now successfully responding to customer inquiries in a regular and trackable manner for Facebook and Twitter.
Any customer service organization needs speed, consistency and SLA tracking to benchmark performance.
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Top 4 Socially Devoted Facebook Brands - April 2014
