asia miles

social media customer service system, guide, training

Digital Devotee was the key digital consultant at loyalty agency ICLP to formulate Asia Miles‘ social media customer service capabilities from hiring and training the staff to setting guidelines and implementing systems. Asia Miles is now successfully responding to customer inquiries in a regular and trackable manner for Facebook and Twitter.

Any customer service organization needs speed, consistency and SLA tracking to benchmark performance.

Strategic Planning
Project Management
Guidelines Development
Platform Selection + Setup
Staff Training

Want to get your customer service in shape?

Top 4 Socially Devoted Facebook Brands - April 2014

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