customer service digital roundtable hong kong | 16 sept 2013

customer service digital roundtable hong kong | 16 sept 2013

customer service digital roundtable hong kong | 16 sept 2013 1101 522 digital devotee

The Asia Pacific Customer Service Consortium is holding a roundtable on “Digital, Social, Mobile Innovation Excellence and Service Leadership” here in Hong Kong.    Having just finished a major social media customer service project for a mileage program I’m pretty keen to see what traditional call center people and others in the industry have to say on this topic.

Am also hoping that the APCSC’s talks are better organized than their website, not a bastion of good customer service.  But let’s see!

Topics (quoted):

  • What are CEO focuses to achieve sustainable growth with successful market communication?
  • How to create more business, products and service innovation opportunities?
  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?
  • Service Innovation model from Hong Kong, China, Asia Pacific and Western World
  • How do Social Media/Digital/CRM/PR/Innovative create strategic value in the current business environment?

Register here
The Hong Kong Jockey Club, Happy Valley Racecourse, Sports Road, Hong Kong
September 16th, 2013, 2:30pm-5:30pm

Taura Edgar

I am a digital marketing professional based in Hong Kong since 1998. My experience spans digital marketing, social media, branding, PR, advertising, customer service, loyalty, and media. I have developed and led digital teams to grow brands and I have a keen interest in brand communications, digital strategy, customer service for social media and how those can work together with CRM to enhance customer experience / retention. I value long-term vision of enriching customer experience to extend loyalty above short-term fixes.

All stories by : Taura Edgar
Privacy Preferences

When you visit our website, it may store information through your browser from specific services, usually in the form of cookies. Here you can change your Privacy preferences. It is worth noting that blocking some types of cookies may impact your experience on our website and the services we are able to offer.

For performance and security reasons we use Cloudflare
Google Analytics tracking code disabled/enabled
Google Fonts disabled/enabled
Google Maps disabled/enabled
video embeds (e.g. YouTube) disabled/enabled
Our website uses cookies, mainly for analytics and content like YouTube. Define your Privacy Preferences and agree to our use of cookies.